Question 1

What is a mining contract?

Accepted Answer

A time-bound allocation of hashrate from our facilities. Rewards accrue daily to your platform wallet in BTC.

Question 2

Can I choose which ASIC I'm hashing on?

Accepted Answer

Contracts specify a hashrate tier; the physical hardware is managed by our operations team. Customers who purchase a machine directly are assigned that specific unit.

Question 3

How are rewards calculated?

Accepted Answer

Server-side, using contracted hashrate, elapsed time, current network difficulty and pool payout. Every reward is recorded in your transaction ledger.

Question 4

Is registration free?

Accepted Answer

Yes. You can register with email and username. Two-factor authentication is strongly recommended.

Question 5

Can I change my username?

Accepted Answer

Yes, from account settings once per 30 days.

Question 6

How do I close my account?

Accepted Answer

Contact support. All open contracts must be settled and balances withdrawn before closure.

Question 7

Which assets do you support?

Accepted Answer

BTC, ETH, USDT, USDC, LTC, DOGE, SOL, and BNB. BTC is the settlement asset for mining rewards.

Question 8

Are my funds custodied?

Accepted Answer

Platform balances are custodied. You can withdraw to any external address at any time, subject to standard security review.

Question 9

Do you support hardware wallet withdrawals?

Accepted Answer

Yes. Withdrawal addresses are validated by protocol and reviewed for known malicious lists.

Question 10

How long do deposits take?

Accepted Answer

BTC typically requires 1 network confirmation (~10 min). ETH/USDT require 12 confirmations.

Question 11

Are there deposit fees?

Accepted Answer

No platform fees. Only network fees paid by you when broadcasting the transaction.

Question 12

What is the minimum deposit?

Accepted Answer

Minimums vary per asset and are shown on the deposit page.

Question 13

How long do withdrawals take?

Accepted Answer

Standard withdrawals are reviewed within 30 minutes and broadcast the same business day.

Question 14

Are there withdrawal limits?

Accepted Answer

Daily and per-transaction limits scale with account verification level.

Question 15

Can I cancel a withdrawal?

Accepted Answer

Yes, while it is still in the review queue. Once broadcast to the network it cannot be reversed.

Question 16

Do you support 2FA?

Accepted Answer

Yes, TOTP (Google Authenticator, Authy) and hardware security keys.

Question 17

How are private keys stored?

Accepted Answer

Custodial keys are stored in HSM-backed cold storage with multi-signature approval workflows.

Question 18

Are you audited?

Accepted Answer

Proof-of-Reserves is published on the Live and Transparency pages. Independent audits are scheduled quarterly.

Frequently asked questions

Mining

Accounts

Wallets

Deposits

Withdrawals

Security